Update Date: January 2024
IdeaLabs Pte. Ltd. (“we,” “us” or “our”) takes your privacy seriously. This Privacy policy (“Privacy policy”) explains our data protection policy and describes the types of information we may process when you install and/or use “Arvin” software application for mobile devices (the “App”, “our App”).
When we refer to personal data (or personal information) we mean any information of any kind relating to a natural person who can be identified, directly or indirectly, in particular by reference to such data.
It is a natural person who can be identified directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his or her physical, physiological, mental, economic, cultural or social status.
Our Privacy policy applies to all users, and others who access the App (“Users”).
For the purposes of the GDPR, we are the data controller, unless otherwise stated.
PLEASE READ THE FOLLOWING PRIVACY POLICY, FOR INFORMATION REGARDING THE WAYS YOUR PERSONAL INFORMATION MAY BE PROCESSED, CAREFULLY. WHEN YOU USE THE APP YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS.
There are several categories of information that can be processed.
We ask for and process the following information when you use the App. This information is necessary for the adequate performance of the contract between you and us. Without such information it is impossible to provide complete functionality of the App and perform the requested services.
User Content (i. e. the text you enter into the message field and send to the App, as well as any text, image, other content generated by AI via the App). Subject to your compliance with certain rules and restrictions outlined in our Terms of Use, you may dispose of, use, share, otherwise exploit your User Content for your own purposes. However, any use of User Content is at your sole risk, i. e. you assume and bear all risks and responsibility associated with your use of User Content. It is your sole responsibility to ensure compliance with the applicable laws while using the User Content. Please note that we engage the third party service provider - OpenAI, L.L.C. - for the purpose of processing and creation of AI-generated User Content. Please check Section IV to learn more about the privacy policy and practices of OpenAI, L.L.C. And we engage a third party service provider for the purpose of processing voice messages. Please learn more about the privacy policy here.
To generate AI Avatars, especially “Avatar” function, the app processes the images you upload (including images of your face) which are automatically deleted from our servers after 24 hours. The images generated by the app from the images you uploaded are automatically deleted from our servers after 15 days. The technologies implemented in the app do not allow unique identification or authentication of a single user.
Please make sure that you download and save to your device all User Content you need right after such content has been generated via the App (including User Content created as part of avatar pack feature), as we cannot guarantee that you will be able to access or download such User Content later.
To learn more about the storage terms applicable to User Content, please review Section VI of the present Privacy policy. Note that the User Content related to the avatar feature may be transferred to the third party service provider (https://platform.stability.ai/) for the purpose of AI image generation. Please check Section IV to learn more about the privacy policy and practices of this service provider.
The app processes the images you upload, including images of faces. We process these images and certain information about the faces depicted within the images, such as information that estimates the location of parts and areas of the faces (“Facial Data”). Note that in some jurisdictions outside of Europe, Facial Data may be considered biometric data; however, the technologies implemented in the app do not allow neither aim at performing a unique identification or authentication of people in the images, nor is it our intention to train the technologies to do so.
Processing of third parties’ images. By using the AI Avatars feature, you might share with us images of third parties (i.e., images related to another person). In this case, you warrant that you have all necessary rights and authorizations to lawfully process such images and to share them with us and you acknowledge that you will be held responsible for the lawfulness of such data processing activity. You agree to fully indemnify us against any objection, claim, request for compensation for damage arising from such processing that we may receive from third parties whose image has been processed through your spontaneous upload in violation of the applicable laws. In any event, should you provide us with or otherwise process images of third parties, you warrant that this processing is based on an appropriate legal basis.
In order to generate AI avatars, the app needs access to your photo library and to your camera, but this access will require that you grant a specific permission through a request that will appear on your mobile device.
Contact Information (name, e-mail address, as well as any other content included in the email) which you may fill in by yourself when you contact us via email, support form. We collect, store and process it by our cloud storage provider (Amazon.com, Inc.). We use such information to respond effectively to your inquiry, fulfill your requests, send you communications that you request and perform the requested services.
On the basis of your permission we use third-party automatic data processing technologies (advertising or analytics tools) to analyze certain information sent by your device via our App (Identity For Advertisers for iOS devices). Some integrated advertising or analytics tools (check Section IV to see the list of them) launch automated processing of your personal data, including profiling, which means any form of automated processing of personal data used to evaluate certain personal aspects relating to you, in particular to analyze or predict aspects concerning your personal preferences, interests, behavior, location or movements (see the list of data described below). Processing information through automatic data processing technologies starts automatically once you allow our App to track your activity. You can withdraw your permission at any time - please check opt-out options in Section VII below.
We may process some information about your device and your user behaviour on the ground of our legitimate interest. This information falls within categories of data described above in Subsection “Information That Is Processed Automatically”, it is generally non-personal, i.e. it does not, on its own, permit direct association with any specific individual, and we may access it only in aggregated form. We use this information for improving our App and giving our users the best experience.
Device Details. When you use a mobile device to access our App, some of the details about your device are reported, including “device identifiers”. Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device (but not your personality). Device identifier enables generalized reporting or personalized content and ads by the third parties.
What data can be processed:
Information about the device itself: type of your device, type of operating system and its version, model and manufacturer, screen size, screen density, orientation, audio volume and battery, device memory usage.
Information about the Internet connection: mobile carrier, network provider, network type, IP address, timestamp and duration of sessions, speed, browser.
Location-related information: IP address, the country code/ region/ state/ city associated with your SIM card or your device, language setting, time zone, neighboring commercial points of interest (eg. “coffee shop”).
Other device identifiers: e.g. user identifiers (if they are set up by the App’s developer).
Information provided automatically to advertising or analytics tools does not generally come to our control, therefore we cannot be responsible for processing such information. Please mind that some services are engaged in personal data profiling and may obtain information related to your personality and/or your device by using technologies that do not belong to our scope of responsibility. We do not control, supervise or stand surety for how the third parties process your personal data, that might be collected by their own means (not through our App). Any information request regarding the disclosure of your personal information should be directed to such third parties (see Section IV).
Our e-commerce provider is responsible for billing, processing and charging for in-app purchases. We cannot access or use your credit or debit card information.
You may access the applicable “in-app” purchase rules and policies directly from our e-commerce provider.
Our mission is to constantly improve our App and provide you with new experiences. As part of this mission, we use your information for the following purposes:
(a) To make our service available. We use functional information and information that is processed automatically to provide you with all requested services.
(b) To improve, test and monitor the effectiveness of our App. We use information that is processed automatically to better understand user behavior and trends, detect potential outages and technical issues, to operate, protect, improve, and optimize our App.
(c) To provide you with interest-based (behavioral) advertising or other targeted content. We may use information that is processed automatically for marketing purposes (to show ads that may be of interest to you based on your preferences). We provide personalized content and information to you, which can include online ads or other forms of marketing.
(d) To communicate with you. We use the contact information we have to communicate with you through newsletters, i.e. to send you marketing notifications, receive your feedback about our App experience, and let you know about our policies and terms. We also use your information to respond to you when you contact us.
(e) To prevent fraud and spam, to enforce the law. We really want our App to be free of spam and fraudulent content so that you feel safe and free. We may use your information to prevent, detect, and investigate fraud, security breaches, potentially prohibited or illegal activities, protect our trademarks and enforce our Terms of Use.
If any new purposes for processing your personal data arise we will let you know we start to process information on that other purpose by introducing the corresponding changes to this Privacy policy.
We will share your information with third parties only in the ways that are described in this Privacy policy.
Please note that while integrating external services we choose third parties that can assure they apply all necessary technical and organizational measures to protect user personal data. However, we cannot guarantee the security of any information transmitted from us to any such third party. We are not responsible for any accidental loss or unauthorized access to your personal data through a fault of third parties.
We will not rent or sell your personal data to any third parties, but we may share your information from tools like log files, and device identifiers and location data, with third-party organizations that provide automatic data processing technologies for the App. We do not control or influence these third parties’ tracking technologies or how they may be used.
We may also share certain information with third-party advertising partners. This information allows third-party ad networks, inter alia, to deliver targeted advertisements that they believe will be of most interest to you.
We may engage the following third-party service providers in order to provide us with necessary infrastructure for delivery and improvement of our services:
• Flurry Inc: https://www.verizonmedia.com/policies/us/en/verizonmedia/.privacy/index.html
• AppsFlyer Inc: https://www.appsflyer.com/privacy-policy/
• Facebook: https://www.facebook.com/privacy/explanation
• GoAPI: https://www.goapi.ai/privacy-policy
• Replicate: https://replicate.com/privacy
• Clickdrop: https://clipdrop.co/privacy
• Firebase: https://policies.google.com/privacy
• Stability.ai: https://platform.stability.ai/legal/privacy-policy
To learn more about the applicable Storage policy, visit: https://platform.stability.ai/legal/terms-of-service
• OpenAI, L.L.C.: https://openai.com/privacy/
In case you want to learn more about the services and privacy options (including opt-out) please consult the correspondent websites and privacy policies.
Our App may contain links to third-party websites/services or you may access the App from a third-party site. We are not responsible for the privacy practices of these third-party sites or services linked to or from our App, including the information or content contained within them.
We may disclose your personal information if it is needed for objective reasons, due to the public interest or in other unforeseen circumstances:
l as required by law;
l when we believe, in good faith, that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
l if we are involved in a merger, acquisition, or sale of all or a portion of our assets, you will be notified via prominent notice in our App of any change in ownership or your personal information usage, as well as any choices you may have regarding your personal information.
We generally retain your personal information for as long as is necessary for performing the functional service of the App and to comply with our legal obligations. If you no longer want us to use your information that we physically access and store, you can request that we erase your personal information and close your account.
However, some data may still be stored for a certain time period (but no longer than the storage purpose requires) if information is necessary to comply with legal obligation (taxation, accounting, audit) or in order to maintain safety and data backup settings, prevent fraud or other malicious acts.
Specific storage terms applicable to the User Content related to the avatar feature. We use your Input Content related to the avatar feature (original photos uploaded by you for avatars generation) solely to train the AI that creates AI avatars. Your Input Content related to the avatar feature is permanently deleted from our servers within 24 hours after use or earlier.
Applicable data protection laws give you certain rights regarding your personal information. You have the following options in relation to your personal information that was collected:
To exercise any of the rights described above, you can contact us through support.arvin@idealabs.mobi. We process and answer your requests without undue delay and in any event within one month of our receipt of the request unless a longer period is required due to the complexity of the request. In this case, our response time can be up to three months in total as permitted by Article 12 of the GDPR. Please bear in mind that we ensure the above mentioned rights only with respect to the information that we physically access and store.
When your personal information is processed automatically you may object to such processing in some circumstances. Where your personal information is processed for direct marketing purposes, you may ask to cease processing your data for these direct marketing purposes. In order to exercise your right please contact the third party services listed in the Section IV of this Privacy policy to learn how you can object to processing your data. Most of them have clear instructions on their privacy pages, functional API or other options.
If you don’t want third-party service providers to use the personalized ads on the basis of your interests please follow the instructions below:
Choose option "Limit Ad Tracking" on your iOS device in Settings/ Privacy/ Advertising, please find additional information here: https://support.apple.com/en-us/HT202074
Please mind when you opt out of certain interest based advertising, you may still continue to receive contextual ads based on other non-personal information, such as ads related to the content of other digital products you are using.
If you don’t want third-party service providers to use your precise location data, or street-level location information about you please follow the instructions below:
iOS 11 or later: turn Location Services off for the applicable Product via the menu “Settings > Privacy > Location Services”. Then select the applicable App and set the “Share My Location” status to “Never”. Please see additional information here: https://support.apple.com/en-us/HT203033.
The security of your personal information is highly important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. Personal data may be processed by both automated and non-automated means and may be stored at our premises and on our service providers’ servers. We adopt technical and organizational measures designed to prevent the loss, improper use and alteration of your personal data. In some cases, we may also adopt data encryption and pseudonymization measures. However, transmissions over the Internet are never 100% secure, and you should not provide any personal data if you want to avoid any risk.
We implement appropriate technical and organizational measures, which are designed to implement data-protection principles, such as data minimization, in an effective manner and to integrate the necessary safeguards into the processing. We seek your personal data to be encrypted with proper and strong encryption algorithms, including hashing where possible.
Unfortunately, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We do our best to protect your personal data, nevertheless, we cannot guarantee its absolute security. In the event that your personal information is compromised as a breach of security, we will promptly notify you in compliance with applicable law.
If you have any questions about the security of our App, you can contact us through the contact form displayed below.
Our App is not intended for children under the age of 13. Therefore, we do not knowingly collect or solicit any personal information from children under 13. No one under age 13 may provide any personal information to the App. If you are under 13, do not use or provide any information on this App or through any of its features. Do not provide any information about yourself, including your email address. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will erase that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us.
The California Consumer Privacy Act (CCPA) requires us to disclose categories of Personal Information we collect and how we use it, the categories of sources from whom we collect Personal Information, and the third parties with whom we share it, which we have explained above.
We are also required to communicate information about rights California residents have under California law. You may exercise the following rights:
l Right to Know and Access. You may submit a verifiable request for information regarding the: (1) categories of Personal Information we collect, use, or share; (2) purposes for which categories of Personal Information are collected or used by us; (3) categories of sources from which we collect Personal Information; and (4) specific pieces of Personal Information we have collected about you.
l Right to Equal Service. We will not discriminate against you if you exercise your privacy rights.
l Right to Delete. You may submit a verifiable request to close your account and we will delete Personal Information about you that we have collected.
l Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
We do not sell the Personal Information of our users.
For more information about these rights, please contact us.
CalOPPA requires us to disclose categories of Personal Information we collect and how we use it, the categories of sources from whom we collect Personal Information, and the third parties with whom we share it, which we have explained above.
CalOPPA users have the following rights:
l Right to Know and Access. You may submit a verifiable request for information regarding the: (1) categories of Personal Information we collect, use, or share; (2) purposes for which categories of Personal Information are collected or used by us; (3) categories of sources from which we collect Personal Information; and (4) specific pieces of Personal Information we have collected about you.
l Right to Equal Service. We will not discriminate against you if you exercise your privacy rights.
l Right to Delete. You may submit a verifiable request to close your account and we will delete Personal Information about you that we have collected.
l Right to request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
We do not sell the Personal Information of our users.
This Privacy policy is updated regularly.
Whenever we change this Privacy policy, we will post those changes to this Privacy policy and other places that we consider appropriate. Additional forms of notice of modifications or updates as appropriate under the circumstances may be provided to you.
If you have any questions about this Privacy policy, please feel free to contact us via support.arvin@idealabs.mobi.